How do i know if my order is confirmed?
You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.
What payments methods do you accept?
We accept credit / debit / charge cards via a variety of payment methods such as iPay88, and cash payments via the Bank Transfer options to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order.
For Bank Transfer payments, we will only be able fulfill your order after payment has been received by us. Please send us a screenshot or an image of the bank in receipts as proof of payment to firstname.lastname@example.org
Do you accept orders through phone?
Yes, you may whatsApp us at 013-360 9410
Can I customize my order?
Yes, Please contact us directly by whatsApp us at 013-360 9410
We will customize your product and this will be treated as offline order
Do flowers come in a vase?
Not all products come in a vase and we do not have options to change hand bouquets into a vase arrangement.
Do note that some products are side arrangements and some are round. If you are unsure, kindly contact us to find out.
Can I change my order details?
For changes on delivery address or message card, you can email us at email@example.com, call us at 013-360 9410 (Mon-Sat, 9:00 AM - 6:00 PM)
Changes to order details should be done at least 24 hours or one (1) day before your intended delivery date and selected time slot. We could not accept any last minute changes on the day of delivery to make sure your order is delivered on time.
Can I cancel my order?
You may cancel your order 24 hours or one (1) day before your intended delivery date and we will process a full refund / charge-back to you. Kindly note that refunds will typically take at least ten (10) days for the refund process to be completed depending on the payment method method you used to make your purchase and bank clearance which Flower Chimp does not have influence upon.
It is your responsibility note of our cancellation policy mentioned above. Failure to do so will deem your request to cancel the order and full refund invalid.
How many delivery slots do you have?
We dont have fix time delivery. Delivery will be done daily from 11am - 8pm.
For other slot or midnight slot, please email us at firstname.lastname@example.org, call us at 013-360 9410 (Mon-Sat, 9:00 AM - 6:00 PM)
What is the delivery fee?
Delivery fees depends on delivery area. Same day delivery is absolutely possible if you place your order before 1:00 PM on the same day. Kindly note that orders after our 1:00 PM order cut-off your order will be delivered the next day. If the location is too remote or unreachable by our team, we will contact you before the intended delivery date to offer a full refund and cancellation of your order.
When will the flowers arrive?
We deliver flowers on any day of the week, including on Sunday. Delivery takes place during business hours until 8:00 PM.
If you need flowers to be delivered on Sundays you will need to place your order latest by Saturday 1:00 PM.
Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.
How will the flowers arrive?
Our flowers are delivered by drivers and riders that are experienced in transporting delicate goods - flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
How do I know that my flowers were delivered?
Once our flower courier returns to our fulfillment center from the delivery route, we update all customers on their order status via email.
Thus, you will receive an email on the day of delivery confirming the successful delivery of your flower order. Until then, we unfortunately are unable to provide constant and more detailed information on the status of your order.
Can you ensure that you hand over the flowers directly to my recipient?
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings, and companies our rider will not be allowed in but to call for the recipient to collect the flowers themselves.
How do I add special instruction for the delivery?
While still in the checkout process, the "Delivery Instructions" field is right below the "Customer Information" form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
Can I pick up the flowers myself?
Yes, you can pickup the item yourself, please see our location map.
Which areas do you deliver to?
At the moment we cover the following areas:-
a) Petaling Jaya
b) Shah Alam
e) Kuala Lumpur
f) Klang Valley
If your area is not listed here or unsure, please call our Customer Support line 013 - 360 9410 (Mon-Sat, 9 AM-6 PM) to inquire before placing your order.
Do you deliver on the same day?
Yes, all orders placed before 1:00 PM we guarantee same day delivery as well deliveries on Sundays.
We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Tulips, Orchids and others in stock, waiting to be wrapped and delivered as a bouquet.
Browse our flowers by occasions or even by collections to make sure you pick the right bouquet for your loved one.
How can I care for my flowers?
Simply refer to our Care Instructions section for more information.
How long do flowers usually last?
Our flowers are all freshly designed and arranged, so on average they will last between 3-5 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its' freshness.
To know more about caring for your flowers, kindly have a look at our Care Instructions.
Why is the arrangement different from what i see on your website and social media?
The flowers, fillers, and foliage in our bouquets come to us in different shapes, sizes, and stages of bloom. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
I received the wrong bouquet, can you send me the right one?
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support by calling 013-3609410 and our friendly Customer Happiness Executives will help solve it.
Can I request a return or refund for my flowers after the day of delivery?
To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-5 working days.
We are always happy to answer the questions you might have about our service. You may reach us via Facbook Messenger (bottom left button) or via live chat (bottom right button).
Alternatively, we have a phone line available for your inquiries: 013-3609410 (Mon-Sat, 9:00 AM-6:00 PM)
You may also send us an email anytime to email@example.com - we answer withing an hour during business hours. Inquiries after business hours or on Sundays will be attended to by the next working day.c
What are your operation hours?
Our operating hours for Customer Support are Monday - Sunday, 11:00 AM - 6:00 PM
Our stamdard Delivery hours are Monday - Sunday, 11:00 AM - 8:00 PM